FAQs

FROM THE FRONT DESK

Do you accept new patients?
Yes, despite being around for 20 years, we are continually growing and welcome new patients. Referrals from family and friends are always greatly appreciated.

Can the dentist do the treatment that is covered only by my insurance?
The dentist is obligated to treat you, not your dental plan. Treatment recommendations are based on your own and unique dental health needs, which may differ widely from what your insurance plan covers. You have the option to accept or refuse the treatment recommendations. Make sure you understand the implications of refusing or delaying any recommended treatment may have on your health.

Do you know what my dental plan covers?
Unfortunately not. Your dental plan coverage is determined by you and your employer. We can help you understand your coverage and assist you in obtaining pre-determinations for treatment. You can also discuss details of your plan with your employer’s human resources department.

Can you create a treatment plan based on my dental plan coverage?
The dentist’s first responsibility is to your health. If there’s a concern with your oral health, the dentist will present treatment options to meet your oral and overall health needs. Your treatment plan is not based on your dental plan coverage. We can help you obtain a pre-determination for treatment to understand what costs may be covered by your dental plan.

Are teeth whitening covered by my insurance?
Unfortunately, not. Teeth whitening procedures are considered cosmetic procedures and most dental insurance do not cover the cost associated with cosmetic dental procedures.

FROM THE HYGIENE DEPARTMENT

When should my baby first visit the dentist?
Usually by 2 years old. Bring baby in prior to first visit to watch parents and siblings during their appointments. The baby will get used to the environment and sounds of the dental office.

Should I use a fluoride toothpaste on my child?
Children should use a non-fluoridated toothpaste until they can rinse and spit out properly. Swallowing fluoride toothpaste can damage the enamel of developing adult teeth.

Should I floss before or after brushing?
Either way is correct. It is a matter of personal preference. Both ways remove the plaque in between the teeth which is the primary goal of flossing.

Why do I need X-rays?
X-rays allow us to see part of the teeth and bones not visible in the mouth. We can diagnose cavities, infections, bone loss, jaw disorders, and cancers, with the aid of X-rays.

What toothpaste is best for my sensitive teeth?
Sensitivity toothpastes such as Sensodyne are very effective in treating cold sensitive teeth. These types of toothpastes must be used daily for them to stay effective. Teeth that are sensitive to hot should be examined by the dentist.